Mission Statement
The mission of the Cambridge Metropolitan Housing Authority is to provide the best quality service to the applicants, residents, and landlords of our three-county area, in addition to ensuring safe, decent, and affordable housing.
In order to achieve this mission, we will:
In order to achieve this mission, we will:
 | Perform our services in a pleasant, polite, and timely manner to all who telephone or visit our agency.| Be honest and trustworthy when assisting the communities, thereby setting a work ethic that others will want to follow. | Aid applicants by providing information and referrals if necessary, and treat each individual fairly and consistently throughout the application process. | Be dedicated to bettering the communities by insuring that we improve the quality of stock housing in each. | Strive to satisfy our residents by performing work orders and replacements with quality material as well as quality workmanship. | Search out new opportunities for the planned expansion of services; either by developing them ourselves or by collaboration with other service providers. | Nurture working relationships with all who interact with the entity known as the Housing Authority, including but not limited to: Department of Housing and Urban Development, staff, assisted housing residents, state and local officials, social service providers, and with the business community. | Effectively and efficiently implement, evaluate, monitor, and control all Housing Authority programs and administration. | |
Professionalism in our management of property, programs, and human resources is vital. We are equally committed to maintaining compassion for the people we serve.
